DO NOT, I repeat do not book, anything thru Elegant Cruises. We were booked to leave Venice on the 29 of April for a 7-day Adriatic cruise. However, we received a call in Venice from our travel agent on the 25th of April that the cruise might be cancelled because the ship had %26quot;hit a sandbar or something.%26quot; On Monday the 27 the cancellation was confirmed. To this day, a month later we have not received a refund despite numerous calls. Excuses along the line of the dog ate the check, such as %26quot;The money is coming from Europe, the money has not been released%26quot; etc.
Not a reliable company, certainly not an elegant cruise company. Beware since they operate through an agent with another name, EuroRiver Cruises. You could get unknowingly stuck.
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Hello
My friend and I were booked on Elegant for the week before your trip and it was cancelled on March 30th due to not enough interest. We have not received any money and now do not expect to after having spoken with the CPA for Elegant who said they have no money. Good Luck. Diane What do you plan to do?
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Diane:
This is FRAUD!!! We got the same song and dance from their CPA and of course no money yet and probalby never.
We had trip insurance and are persuing that route, but you certainly can go to Small Claims court.
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tropicalia - have you received any satisfaction for the money owed you - insurance or otherwise?
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Removed on: 5:55 pm, June 20, 2009|||
This is very sad. I took the Dalmatian Cruise on the M/S Monet last June, and it was an excellent cruise - - - ship, food, personnel, fellow passengers. I guess they fell victim to the economic times.
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We were a vitime of a Ponzi scheme just like the Maddoff deal in NY.
Do you have any idea how much a travel agent makess on a trip like this?
Thanks.
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Any idea how much a travel agent makes on this Ponzi scheme that we fell victime to?
Thanks a million....
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Removed on: 8:48 pm, June 20, 2009|||
If you%26#39;re interested in knowing how much money your travel agent made on your trip, it%26#39;s 10% before all taxes. Example, your cruise costs totally $4,000. The base is about $3400, taxes, port charges, etc are the balance. Total amount due to travel agent is $340 or less. And if they have not refunded your money, the chances are great they have not also paid the travel agent. Agents are not paid until trip is completed.
I certainly hope you had a trip cancellation policy and you can make a claim against the policy.
Elegant cruises main office is located in Port Washington, New York. Your money was never in Europe, there%26#39;s not truth in that statement. You should continue to contact their home office, next time with a registerted letter. Also check into small claim against them and the agent who sold you the trip. Good luck
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We%26#39;re the latest in the Elegant Cruise scam. Our trip
which was scheduled to leave Venice on June 17 was canceled 5 days before departure. We were already in Italy with our family of five as we had planned to spend time in NE Italy before the departure.
If you have booked a cruise thru this company and not sent your money in DON%26#39;T send it. If you have sent them money start now trying to get it back!!
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